The staff at this facility is amazing. After having a regular MRI at a different facility I was super nervous to go back for another but this was a super easy experience. Patricia was amazing and the reason I would... read moreThe staff at this facility is amazing. After having a regular MRI at a different facility I was super nervous to go back for another but this was a super easy experience. Patricia was amazing and the reason I would go back ! She made me feel so comfortable and relaxed, I am so happy with my experience, and would recommend to everyone. read less

1 year ago

I was able to walk in for an xray that I needed. The staff was more than helpful with paperwork and addressed any questions or concerns I had.

I was told to change into a gown. Laying down for the... read moreI was able to walk in for an xray that I needed. The staff was more than helpful with paperwork and addressed any questions or concerns I had.

I was told to change into a gown. Laying down for the machine was uncomfortable, but the tech was more than pleasant and tried to make me as comfortable as I could be.

You guys rock. read less

1 year ago

Went in for a hand X-ray. The whole process took about 20 minutes. Everyone friendly and helpful. Asked the tech an MRI question and she wasn't totally sure of the answer. As I was driving home,... read moreWent in for a hand X-ray. The whole process took about 20 minutes. Everyone friendly and helpful. Asked the tech an MRI question and she wasn't totally sure of the answer. As I was driving home, the tech called me after she spoke to an MRI tech to give me the correct answer. I highly recommend Affinity Radiology. read less

1 year ago

This was the first time in my life I did not have an anxiety attack having to do a MRI. The office is very smoothing with special lights and TV screens. But the BEST part was the beautiful... read moreThis was the first time in my life I did not have an anxiety attack having to do a MRI. The office is very smoothing with special lights and TV screens. But the BEST part was the beautiful new pond MRI machine! I didn't feel like I was in a tube at all!!! Lots of space and great staff. Highly recommend!!! read less

2 years ago

Best of the best ! Always quick easy and precise work. Everyone is always so pleasant. Truly enjoy coming here for my checkups whenever needed.

3 years ago

Nice staff, but took way longer than I expected. My MRI was scheduled for 11:30am, I arrived at 11am as instructed to fill out paperwork. I was finished in ten minutes, they xeroxed my cards and I waited, and waited... read moreNice staff, but took way longer than I expected. My MRI was scheduled for 11:30am, I arrived at 11am as instructed to fill out paperwork. I was finished in ten minutes, they xeroxed my cards and I waited, and waited and waited. I was finally called in close to 2, my time in the tube was maybe half an hour, when I finally left it was past 3pm!! I wish I had been warned that this MRI was going to be a whole day affair. read less

3 years ago

I've had a few mri's at this facility and every time has been a good experience. The center itself is really beautiful and is spotlessly clean. The staff and techs were extremely patient and friendly! I have a bit of... read moreI've had a few mri's at this facility and every time has been a good experience. The center itself is really beautiful and is spotlessly clean. The staff and techs were extremely patient and friendly! I have a bit of claustrophobia and was definitely nervous going in. But they were very patient with me throughout and helped me get through it. Def recommend this facility! read less

3 years ago

They ur not professional at all. This is not a place to trust your health about. They cancel your appointment just 18 hours before.

3 years ago

I visited 3 times already and staffs are so nice and super friendly unlike any other doctor's office. Absolutely no waiting and everything is fast!!!

4 years ago

Maria at the front desk is highly unprofessional. She spoke over me the entire call, answered the call while she was laughing and just wouldn't listen to anything I was saying. She even cursed on the line with me and... read moreMaria at the front desk is highly unprofessional. She spoke over me the entire call, answered the call while she was laughing and just wouldn't listen to anything I was saying. She even cursed on the line with me and was extremely rude towards me. I've been in the medical field for quite some time now and never came across someone as rude as she was. Saying this from a medical office - it's probably not recommended to go to this place if this is how the front desk staff is. read less

4 years ago

Always great service and the employees are so polite. Went in for an MRI today. Although I am extremely claustrophobic, the technician Kenny was extremely helpful in keeping me calm and used different techniques until I was comfortable enough. Thankfully... read moreAlways great service and the employees are so polite. Went in for an MRI today. Although I am extremely claustrophobic, the technician Kenny was extremely helpful in keeping me calm and used different techniques until I was comfortable enough. Thankfully with his help I was able to complete the exam. Thank you Kenny. read less

4 years ago

People say this place is great and then rate it 4 stars. So don't be mistaken by the overall rating, this place really is FIVE STARS. First of all, such ridiculously cheap and affordable services! Incredibly professional and courteous receptionists... read morePeople say this place is great and then rate it 4 stars. So don't be mistaken by the overall rating, this place really is FIVE STARS. First of all, such ridiculously cheap and affordable services! Incredibly professional and courteous receptionists and techs, clean waiting room and back rooms, very short waiting time to get called in as in not even five minutes. Highly recommend! read less

4 years ago

I was quite impressed by the professionalism of this establishment. From the receptionist, to the phone calls, to the actual tests I needed done, everything was very prompt and just overall a great experience. I would definitely want to come... read moreI was quite impressed by the professionalism of this establishment. From the receptionist, to the phone calls, to the actual tests I needed done, everything was very prompt and just overall a great experience. I would definitely want to come here again if I had any of further tests needed. read less

5 years ago

Great people, very knowledgeable, parking in place, clean new offices. Coffee, tea. They take time making sure the stay is comfortable.

5 years ago

My husband and I have been there twice and each time the service was exceptional. It was good for him and for me as the one waiting for him, this place has everything one needs. It's clean, efficient, friendly and professional.

5 years ago

Nice staff at front desk. I was really early, and the staff at the front was very accommodating. My tech was just okay. I started with the enclosed MRI and headphones with music. I asked for the music to be... read moreNice staff at front desk. I was really early, and the staff at the front was very accommodating. My tech was just okay. I started with the enclosed MRI and headphones with music. I asked for the music to be turned down, and he got a little ruffled. Once I said I didn't want to go inside the machine, he kept insisting that he wanted to show me where I was going to be. I didn't realize that I would be that enclosed. I had to keep repeating that I did not want to do it. I didn't get that warm fuzzy feeling from him...rather exasperation with the effort I put him through. He took me to an open MRI and did the procedure. The music was on, but the noise from the machine made it stressful. It wasn't the most comfortable position. I understand there are things called Stand-up MRIs...I see they are only available in NYC and South NJ. If I had to do it over again, I would do a Stand-up MRI. Unfortunately, this company doesn't have this. At least they have an open MRI. There was no TV to watch, no magazines...just music blaring over the speakers in the open MRI. He said the enclosed MRI was more accurate. Oh, well....it's not an experience I would want to repeat. read less

5 years ago

Went to Affinity today for an open MRI and an X-ray. Staff was excellent, friendly and courteous. Everyone in their office exemplified what customer service should be like. The phone receptionist, office staff and especially the MRI/X-ray tech... read moreWent to Affinity today for an open MRI and an X-ray. Staff was excellent, friendly and courteous. Everyone in their office exemplified what customer service should be like. The phone receptionist, office staff and especially the MRI/X-ray tech was wonderful. I hate closed MRI like most people so went to Affinity because they have the open MRI. I was still somewhat uncomfortable as the MRI machine was going to be positioned close to my head but the tech gave me ear plugs, asked what kind of music I wanted to hear and even went to get me a magazine to read while he was doing the MRI. In short he did everything right to ease my discomfort at having an MRI and he succeeded. Highly recommend Affinity to anyone who needs open MRI. read less

5 years ago

Greatest place I've ever been. Professional treatment. Polite and very helpful personnel.
I will definitely recommend to friends and family.

5 years ago

Great staff, very professional and friendly. 5 star service for getting my MRI done. They walked me through the process and kept talking to me during the MRI scan to keep me feeling comfortable!

5 years ago

The staff was polite and friendly. The waiting room was extremely comfortable. They were efficient in getting me in and the tech that took my X-ray was also very friendly and attentive. She walked me out offered me a drink... read moreThe staff was polite and friendly. The waiting room was extremely comfortable. They were efficient in getting me in and the tech that took my X-ray was also very friendly and attentive. She walked me out offered me a drink and a chocolate! And held the door for me on the way out. I was very impressed wit the customer service and professionalism. Well done Affinity! read less

5 years ago

Excellent facility with top-notch customer service. Staff is friendly and competent. Wait time was minimal and entire process went smoothly. Better than other radiology centers I have used in the past. Would definitely recommend and will go there for any... read moreExcellent facility with top-notch customer service. Staff is friendly and competent. Wait time was minimal and entire process went smoothly. Better than other radiology centers I have used in the past. Would definitely recommend and will go there for any studies I need in the future. read less

5 years ago

This was the most professional medical office I have ever been to. I was pleasantly surprised when I got a call an hour before my appt to say they were running late due to an emergency patient and so... read moreThis was the most professional medical office I have ever been to. I was pleasantly surprised when I got a call an hour before my appt to say they were running late due to an emergency patient and so I could come a little later. I have never had someone do that at other medical offices and instead many times sit for 45 mins to an hour waiting. Then when I went they were so professional and concerned with my understanding what would happen with an MRI and then doing that on time and in the they said it would take. Every person I came in contact with was totally focused on making sure I was comfortable and all was OK. They even have a separate waiting room once you go for your test where they have TV and soda and big comfortable chairs. That was where people who have come with you wait while you have your test. Just amazing! read less

5 years ago

I can't tell you how pleased I was with this place. They all were just so nice and made me feel comfortable. From the girl on the phone to the technician who did my MRI.

I would... read moreI can't tell you how pleased I was with this place. They all were just so nice and made me feel comfortable. From the girl on the phone to the technician who did my MRI.

I would definitely recommend this radiology location. Thank You read less

5 years ago

It was my first time getting an MRI, and I felt very safe there. The staff were very courteous and friendly. The technician went above and beyond to make me feel comfortable. It was a good experience. The place was... read moreIt was my first time getting an MRI, and I felt very safe there. The staff were very courteous and friendly. The technician went above and beyond to make me feel comfortable. It was a good experience. The place was neat and clean, and they offered complimentary beverages. I would certainly recommend this place. read less

5 years ago

I'm wondering if this place changed owners because the negative reviews are from a few years ago and are nothing like what I experienced at Affinity. The staff was extremely kind and accommodating. The waiting room is huge and low... read moreI'm wondering if this place changed owners because the negative reviews are from a few years ago and are nothing like what I experienced at Affinity. The staff was extremely kind and accommodating. The waiting room is huge and low key, no bright fluorescent light or annoying talk show TV. There's a silent TV with subtitles. Rest room was clean. The open MRI room has all windows on one side overlooking the parking lot so it helps with claustrophobia. Every person I encountered there was exceptionally nice and well mannered. They were prompt too, hardly any wait at all. And they gave me my MRI disk within a few minutes of completing the test. I recommend Affinity to everyone and for your pets too, but if you are claustrophobic this is absolutely THE place for you. read less

6 years ago

Went to Affinity after my doctor suggested that I get a MRI due to some pain shooting down my arms and legs. The place is super clean and big it looks almost like a plastic surgery office. I had a... read moreWent to Affinity after my doctor suggested that I get a MRI due to some pain shooting down my arms and legs. The place is super clean and big it looks almost like a plastic surgery office. I had a wait of about 10 minutes but the staff made me coffee and had bottled water and choose-your-own music on ipads so it was all good. Shoutout to my tech whatever your name was for trying to make me as comfortable as possible because Im not the biggest fan of laying in a place for more than 5 mins. read less

6 years ago

Liked the place, staff was pleasant but the MRI technician was rough.

6 years ago

Great place to get all your radiology diagnostic testing done. Very nice facility, clean and well maintained. The also have a wonderful staff to assist with all their patients needs. Thank you to everyone that assisted with... read moreGreat place to get all your radiology diagnostic testing done. Very nice facility, clean and well maintained. The also have a wonderful staff to assist with all their patients needs. Thank you to everyone that assisted with my dad. If it wasn't for your caring staff, we would not have his current dx. read less

7 years ago

I first would like to note that I created a yelp account to specifically write a review about this imaging center. I have never had such a horrible experience at a place of business. I took my mother to her... read moreI first would like to note that I created a yelp account to specifically write a review about this imaging center. I have never had such a horrible experience at a place of business. I took my mother to her appointment for an MRI at 2pm and arrived 15 minutes early. We waited two hours in a non-airconditioned waiting room when it was 90+ degrees outside. During that time the "staff" that supposedly "works" there did nothing but talk about their weekend plans and gossip about doctors using inappropriate language. We decided to to leave and make an appointment somewhere. when i went to retrieve the paper work we had given the said staff, we were given an attitude. The manager then took notice and tried to get us to stay saying that it will be another 30 minutes. When we said no, she then said she would take us now. What? we stormed out of the office and she followed us into the parking lot and gave us this sob story about how there was an emergency, blah blah blah. none of it was true because. I am going to be sharing my complaints with all the doctors i come in contact with from here on out. read less

9 years ago

I came here with my daughter to have an X-Ray performed. The staff was indifferent and almost all of them seemed to be either having private conversations or texting on their phones. Unreal. I have never been... read moreI came here with my daughter to have an X-Ray performed. The staff was indifferent and almost all of them seemed to be either having private conversations or texting on their phones. Unreal. I have never been to a medical office where I have seen such blatant disregard for working or even pretending like you are working. We waited a long time in the waiting room and I couldn't understand why. They weren't even busy and they didn't even try to fake it like they were working. I stood up and asked how much longer it would be. Lo and behold, we were called five minutes later... to another waiting room to sit longer, that is. After a while I asked again, who is working here and when will my daughter be seen. Couple minutes later a young girl came out to perform the X-Ray. She was nice but everyone else seemed to have no concern for patients, waiting time, keeping appointments or appearing busy. She assured me the doctor would receive the results immediately and when I checked with my doctor several hours later, they had not received anything. I had to call Hackensack Imaging Center only to discover they had the results but no one had bothered to forward them. The girl on the phone said there was no fax number on my doctor's prescription sheet. OK.....so either call the doctor's office or look on the Internet for the fax number. Since you guys enjoy surfing the Internet so much it shouldn't be an issue, right? Heaven forbid a patient should disrupt your personal time.

While we were waiting in the first waiting room, a man stood up and complained, asking when he would be seen. The staff only seemed to notice you when you complained. Had we not said anything, we would have waited even longer. I only went there because our pediatrician suggested it but I hope I never have to come back. These people are not professional at all. read less

11 years ago